Terms of service.

Last Updated: 21st February 2025

1. Introduction

These Terms of Service ("Terms") govern your use of the website ollieandsid.com and any services, digital products, workshops, and consultancy sessions provided by Ollie & Sid ("we," "our," "us"). By purchasing any services or products from us, you agree to these Terms.

If you do not agree with these Terms, you must discontinue using this website and our services.

2. Services Provided

Ollie & Sid provides branding, design, and creative consultancy services, including:

  • Branding Identity Design

  • Website & Digital Design

  • Packaging & Print Design

  • Digital Products (templates, guides, and other downloadable assets)

  • Workshops & One-Off Consultations

Each project’s specific scope, timeline, and deliverables will be outlined in a separate contract or proposal.

3. Payments & Refunds

A. Payment Terms for Services

  • Branding, Design, Illustration & Custom Services:

    • A 30% non-refundable deposit is required before work begins.

    • The remaining balance is due in scheduled increments throughout the project, as outlined in the contract.

    • Full payment is required before final files are released.

  • Workshops, Intensives & One-Off Consultations:

    • 100% payment is required upfront before the session begins.

    • Cancellations within 72 hours of the scheduled date are non-refundable.

B. Payment Terms for Digital Products

  • All sales of digital products (templates, guides, and downloads) are final. Due to the instant-access nature of digital goods, no refunds, exchanges, or chargebacks will be issued.

  • Chargebacks & Payment Disputes:

    • By purchasing a digital product, you acknowledge that any chargeback or dispute filed through PayPal, your credit card provider, or another payment processor will be considered fraudulent.

    • We will provide evidence of purchase and product delivery to contest any unauthorised disputes.

    • Filing an unauthorized chargeback may result in the revocation of access to all previously purchased digital products and services.

C. Late Payments & Interest Charges

  • Payments not received within the agreed timeline will be subject to interest under the Late Payment of Commercial Debts (Interest) Act 1998, calculated at 8% plus the Bank of England base rate.

  • If payment is not made within 14 days, we reserve the right to suspend work or terminate services.

4. Cancellation & Termination

A. Cancellations for Branding, Design & Custom Services

  • If you cancel a project after work has commenced, all unpaid instalments remain due in full.

  • Any additional work completed up to the cancellation date will be charged at £50 per hour.

  • Deposits are non-refundable under any circumstances.

B. Cancellations for Workshops, Intensives & One-Off Consultations

  • Cancellations made within 72 hours of the scheduled date are non-refundable.

  • Cancellations made more than 72 hours in advance may be rescheduled, subject to availability.

  • Failure to attend a booked session without prior notice will result in forfeiture of payment with no rescheduling option.

C. No-Show & Late Payment Policy

  • No-Show: If you fail to attend a scheduled workshop, consultation, or intensive without notice, the session is considered delivered and non-refundable.

  • Late Payments: Any invoices not paid within 14 days of the due date may be subject to late fees and interest charges as outlined in Clause 3C.

5. Intellectual Property & Usage Rights

  • Ownership of Final Designs: Upon full payment, you receive the rights to use the final branding or design assets for your business.

  • Portfolio Use: We reserve the right to showcase completed projects in our portfolio, marketing, and social media unless otherwise agreed.

  • Third-Party Assets: If your project includes fonts, stock images, or illustrations from third parties, proper licensing will be required.

6. Revisions & Scope Changes

  • Revisions: Each project includes 1-2 revision rounds as outlined in the contract.

  • Additional Changes: Any revisions beyond the agreed scope will be billed at £50 per hour.

  • Scope Creep: If additional work is requested beyond the original agreement, a new contract and pricing will be provided.

7. Confidentiality & Data Protection

  • We will keep all client information and project details confidential.

  • Any data shared with us will be handled in accordance with our Privacy Policy and applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

8. Limitation of Liability

  • Ollie & Sid is not liable for:

    • Any business loss, revenue loss, or damages resulting from the use of our designs.

    • Third-party software or hosting failures (e.g., Squarespace, Shopify, WordPress issues).

  • Our total liability is limited to the amount paid for our services.

9. Governing Law & Dispute Resolution

  • These Terms shall be governed by the laws of England and Wales.

  • Any disputes arising under these Terms shall first be resolved through good-faith negotiations. If a resolution cannot be reached, disputes shall be settled exclusively in the courts of England and Wales.

10. Amendments to These Terms

  • We may update these Terms at any time. Continued use of our website and services constitutes acceptance of the updated terms.

11. Contact Information

For any questions regarding these Terms, please contact us at:
Email: hello@ollieandsid.com
Website: ollieandsid.com